Last Updated: January 15, 2026
You must be 21 years or older to create an account and use c9vip services
You are responsible for maintaining the confidentiality of your login credentials
All bets and gameplay must be conducted fairly without fraud or collusion
By using c9vip, you agree to be bound by these Terms & Conditions
For the purposes of these Terms & Conditions ("Terms"), the following definitions apply:
By creating an account, accessing the c9vip website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming policies. If you do not agree with any part of these Terms, you must not use c9vip Services.
These Terms constitute a legally binding agreement between you and c9vip. Your continued use of our Services following any changes to these Terms signifies your acceptance of those changes.
To register for and use c9vip Services, you must meet all of the following eligibility requirements:
c9vip takes age verification seriously. We employ multiple verification methods including document verification, database checks, and ongoing monitoring to ensure all users are 21 years or older. Attempting to use c9vip Services while underage is a violation of these Terms and may result in account closure and reporting to relevant authorities.
To create an account, you must provide accurate, complete, and current information including your full legal name, date of birth, email address, mobile phone number, residential address, and Indonesian identification details. All information provided must match your official identification documents.
c9vip is required by law and licensing regulations to verify the identity of all users. Upon registration and before processing your first withdrawal, you will be required to complete our KYC verification process, which includes:
Failure to complete KYC verification within the requested timeframe may result in restrictions on your account including suspension of withdrawal privileges. c9vip reserves the right to suspend or terminate accounts that fail to complete KYC verification satisfactorily.
You are solely responsible for maintaining the confidentiality of your username, password, and all account credentials. You agree to:
You are fully responsible for all activity that occurs under your account, whether authorized by you or not. c9vip will not be liable for any loss or damage arising from unauthorized use of your account, unless such unauthorized use is directly caused by c9vip's negligence or breach of security.
c9vip accepts deposits via multiple payment methods including Indonesian banks (BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay). All transactions are processed in Indonesian Rupiah (IDR).
You warrant that all funds deposited into your c9vip account are legally yours and not derived from any illegal or fraudulent activity. c9vip reserves the right to request proof of income or source of funds documentation for deposits that exceed normal player patterns or raise compliance concerns.
Withdrawals must be made to a bank account or e-wallet registered in your own name matching your KYC-verified identity. Third-party withdrawals are strictly prohibited.
c9vip is committed to preventing money laundering and terrorist financing. All transactions are monitored for suspicious activity. We reserve the right to report suspicious transactions to relevant authorities and to freeze accounts pending investigation. You agree that funds deposited must be wagered at least once before withdrawal to comply with AML regulations. Depositing and immediately withdrawing without wagering is considered suspicious activity and may trigger enhanced due diligence procedures.
c9vip offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and special event promotions. All bonuses are subject to specific terms and conditions which are clearly stated in the promotional offer. General bonus terms include:
c9vip reserves the right to void bonuses and winnings, and to suspend or terminate accounts, if we determine that bonus abuse has occurred. Bonus abuse includes but is not limited to: creating multiple accounts to claim bonuses repeatedly, irregular betting patterns designed to exploit bonus structures, collusion with other players, use of automated betting systems, or any other activity that violates the spirit and intent of promotional offers.
All bets placed on c9vip are final and cannot be cancelled, modified, or reversed once accepted by our system, except in cases where an obvious technical error has occurred (such as incorrect odds display). You are responsible for ensuring the accuracy of your bets before confirming them.
Sports bets are settled based on official results as determined by the governing sports authority for that competition. Settlement times vary by sport and event:
c9vip reserves the right to void bets if we determine that odds were displayed incorrectly due to technical error, if the event outcome was already known at the time the bet was placed, or if any form of cheating or manipulation occurred.
All casino games use certified Random Number Generators (RNG) or live dealer streaming to ensure fair and unbiased outcomes. Game-specific rules, payout tables, and RTP (Return to Player) percentages are displayed within each game. In the event of a technical malfunction or disconnection during gameplay, incomplete game rounds will typically be resolved according to the game provider's published rules. For live dealer games like baccarat, roulette, and sabung ayam (cockfighting), the dealer's announcement and video evidence are considered final.
The following activities are strictly prohibited on c9vip and may result in immediate account suspension, termination, and forfeiture of all funds:
c9vip reserves the right to suspend or terminate your account at any time, with or without prior notice, if we believe you have violated these Terms, engaged in fraudulent or illegal activity, or if we are required to do so by law or regulatory authorities. Reasons for suspension or termination include but are not limited to:
In the event of account suspension or termination, c9vip will return any balance of real money funds (excluding bonus funds and winnings derived from bonus abuse or fraudulent activity) after deducting any amounts owed to c9vip. We reserve the right to withhold funds pending completion of investigations into suspected Terms violations.
You may close your account at any time by contacting our customer support team. Before closing your account, you must withdraw any remaining balance. Accounts closed with remaining balances may be subject to administrative fees after 6 months of inactivity. If you wish to self-exclude due to problem gambling concerns, please refer to our Responsible Gaming policy for procedures and support resources.
To the fullest extent permitted by applicable law, c9vip and its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to:
Our total aggregate liability to you for any claims arising from your use of c9vip Services shall not exceed the total amount deposited into your account during the six (6) months preceding the event giving rise to the claim.
c9vip provides Services "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Services will be uninterrupted, error-free, or completely secure, although we employ reasonable measures to ensure reliability and security.
c9vip strives to maintain 24/7 service availability. However, we reserve the right to suspend Services temporarily for maintenance, updates, or due to circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance. No compensation will be provided for service interruptions.
If you have a complaint or dispute regarding any aspect of c9vip Services, please contact our customer support team first. We are committed to resolving all disputes fairly and promptly. To file a formal complaint:
If a dispute cannot be resolved through our internal complaints procedure, the dispute shall be subject to binding arbitration in accordance with international arbitration rules. You and c9vip agree to waive the right to trial by jury or to participate in a class action lawsuit. Any arbitration proceedings shall be conducted in English.
These Terms & Conditions shall be governed by and construed in accordance with international gaming law and the laws of the jurisdiction in which c9vip is licensed to operate. You acknowledge that online gaming laws vary by jurisdiction and that you are solely responsible for ensuring compliance with the laws applicable to your location. c9vip operates under international gaming licenses and complies with all licensing requirements and responsible gaming standards imposed by our regulators.
c9vip reserves the right to modify, update, or replace these Terms & Conditions at any time at our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or through a prominent notice on our website. Your continued use of c9vip Services following any changes constitutes your acceptance of the revised Terms. We recommend that you review these Terms periodically to stay informed of any updates. If you do not agree to the modified Terms, you must discontinue use of c9vip Services and close your account.
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team:
Our customer support team is fluent in both Indonesian and English and is available 24 hours a day, 7 days a week to assist you with any questions or concerns.
By creating an account and using c9vip Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision of these Terms, you must not register for or use c9vip Services.
Explore our other policies and resources to better understand c9vip's commitment to safe, fair, and responsible gaming.
Privacy Policy Responsible Gaming FAQ